Use-Case Canvas

Use-Case Title *

? Enter a clear and memorable name for the use case here. It should reflect the main goal.

Descriptive, concise title!

Process *

? Identify the specific business or work process that will be improved or changed by this use case.

Which process is affected?

Classification *

? Choose the primary value driver. Is it mainly about improving employee experience or increasing operational efficiency?

Which value is the primary focus of the change:

Problem Statement *

? Describe the core problem to be solved. What is currently not working (status quo) and why is that a problem?

Which problem or bottleneck should the use-case solve? What is the status quo?

Solution Approach *

? Describe the planned functional solution. How should the new process or tool work to solve the problem?

What does your desired functional solution look like?

Affected Systems

? (Optional) Which IT systems or applications are affected or need to be integrated?

Which systems are involved? (Optional)

Critical Success Factors *

? What are the absolute minimum requirements (e.g. data availability, user acceptance) that must be met for this project to have any chance of success?

What must absolutely be fulfilled for the use-case to be successful?

Reach *

? Estimate how many people will directly benefit from or use this use case. This helps to gauge the potential impact.

How many potential users does the use-case have?

Which target group is affected?

Business Value *

? Rate the business benefit. How strongly does this use case contribute to corporate goals? (e.g., cost savings, revenue increase, strategic positioning).

How do you rate the business impact of your use-case?

Low High

Ethical & Legal Implications *

? Processing of identifiable personal data
Does the solution process information about an identified or identifiable natural person for training purposes or during productive use?
(Excluded are anonymized datasets and the process of anonymizing personal data.)

Processing of sensitive personal data
Does the solution involve the processing of sensitive personal data such as information on sexual orientation, religion, or biometric data (including facial and/or voice recognition)?

Automated decision-making
Does the solution involve fully or partially automated decision-making? Does it include cases where no human intervention or supervision takes place? (Excluded are recommendation systems.)

Negative impacts on individuals
Could the solution negatively affect the social well-being of individuals (health and safety) or restrict the fundamental rights and freedoms of individuals?

What potential risks exist?

Success Metrics (KPIs)

? How do you define success? Set concrete, measurable indicators (KPIs) (e.g., 'reduction in processing time by 20%') to objectively evaluate success later.

How can the success of the use-case be measured? Are there target values? (Optional)

Risks & Challenges *

? List potential stumbling blocks (e.g., technical hurdles, legal concerns, resistance to change) and how you plan to proactively address them.

What potential obstacles might occur and how can they be mitigated?

Description of Application / Intended Added Value... *

? Describe the concrete benefit (added value) for the various target groups. What becomes better, easier, or faster for them?

Costs / Required Resources

? What resources (personnel, budget, software, time) are needed for the implementation and operation of the use-case?

What efforts & costs are expected? (Optional)

Complete Canvas

Save your work as a google slide and send it with the E-Mail directly.